Customer Guarantee

At New England Picture and NEPdiplomaframes.com, your satisfaction is very important to us.  We pride ourselves in delivering a quality product to you that is made in the USA and guaranteed 100% to be free from manufacturer and workmanship defects. 

As all products are custom made, there are no refunds on these products.

Please check all measurements before placing your order.  Orders will ship 4-6 weeks from order date via UPS and a signature is required.

If you received a product that was damaged during shipment, we will file the claim and we will issue a pick-up of that item in its original packaging and box.  We will replace the item or refund your money at the company's option. 

Refund will be given same as payment.

New England Picture and NEPdiplomaframes.com appreciate your business and hope we can help with any of your future custom framing needs.  Please don't hesitate to contact customer service with concerns or questions, or to let us know about your experience with us on Facebook.  We appreciate feedback from our customers, so if you had a great experience with us, we would love to hear from you!  You can contact us directly through the website.

Thank you for your business. Have a great day!

 
Picture Framing Software by FramingEngine.com